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SUPPORT
 

Callback Instructions.

1. The number you are calling from must be entered on
"TELEPHONY"->"options"->"go pinless & callback" page.

2. Dial our callback number.
Current list of call back numbers available at "call rates" page by
selecting "callback" under "access point" heading.

3. When you call the callback number the system will check your calling
number and then give you a busy signal.  If your calling number is matched
to an account the system will call you back with a prompt to enter the
destination number you want to call.

4. Enter your destination number. Country code + phone number. Do NOT enter
any international dialing prefix.
For your favorite telephone numbers you may use speed dial. This option
should be configured first on "TELEPHONY"->"options"->"speed dial" page.

You may press "*" to interrupt current call and make another call without disconnecting.

Once the callback has been initiated, you will be charged for one leg of the call when you pickup the callback phone call. When you dial the number you want to call you will then be charged for that call too. There are always two legs to every callback phone call assuming you are going to be calling someone. Both legs of the callback phone call are billed at our cheapest pricing.